Effective Date: December 31, 2025
Last Updated: December 31, 2025
INTRODUCTION AND COMMITMENT TO PRIVACY
This Privacy Policy outlines the practices of Insta Suites, a premier 3-star hospitality establishment located in Pahalgam, Jammu & Kashmir (referred to as "the Hotel," "We," "us," or "our"). This document describes how we collect, utilize, store, protect, and share information gathered from users (each, a "User," "you," or "your") of our website and all associated hospitality services, including room bookings, dining reservations, and local excursion arrangements (collectively, the "Services").
Insta Suites is firmly committed to maintaining the privacy and security of our Users' data. By accessing or utilizing our Services, you are acknowledging and agreeing to the terms and conditions set forth in this Privacy Policy. If you do not agree with this Policy, please refrain from using our Services.
1. DATA CONTROLLER AND REGULATORY COMPLIANCE
Insta Suites acts as the Data Controller responsible for the processing of your Personal Information collected through the Services. We recognize the importance of providing comprehensive notice and compliance with all applicable digital privacy laws, including, but not limited to:
- The Information Technology Act, 2000 and the SPDI Rules (India).
- The Digital Personal Data Protection Act (DPDPA), 2023 (India).
- The General Data Protection Regulation (GDPR) (European Union).
- The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
- Other regional U.S. State Privacy Laws (VCDPA, CPA, UCPA, CTDPA).
2. CATEGORIES OF PERSONAL INFORMATION COLLECTED
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").
A. Information You Provide Directly
- Personal Identifiers: Full name, alias, email address, postal address, telephone number, and unique online identifiers.
- Government Mandated Records: Driver’s license number, passport number, or national identification (Aadhaar/Voter ID), date of birth, and nationality. These are strictly required for compliance with Jammu & Kashmir "C-Form" and tourism department regulations.
- Financial and Payment Information: Credit card number, debit card number, security code, expiration date, and billing address.
- Reservation and Preference Details: Check-in and check-out dates, room preferences, dietary restrictions (essential for our Kashmiri and Mughlai culinary services), and special requests related to family or couple-friendly amenities.
- Sensitive Personal Information (SPI): Precise geolocation data (when using our mobile-optimized site), and health-related data provided by you to accommodate disabilities or specific medical requirements during your stay.
B. Information Collected Automatically
When you interact with our Site, we automatically collect certain technical and usage information, which may be aggregated or de-identified:
- Network Activity: Browsing history, search history, clickstream data, IP address, operating system, and browser type.
- Geolocation Data: General location derived from your IP address, or real-time precise geolocation from your mobile device when you opt-in for local assistance or arrival coordination.
3. PURPOSE OF COLLECTION AND DATA UTILIZATION
We use the collected Personal Information for the following business and commercial purposes:
- Service Fulfillment: To process and administer your reservations, facilitate payments, and manage transactions. This includes sending confirmations, modifications, and updates regarding your stay.
- Customer Support: To respond to your inquiries, provide 24/7 support via our dedicated lines, and handle refund or cancellation requests according to our established policies.
- Security and Fraud Prevention: To protect against fraudulent bookings, investigate security incidents, and ensure the safety of all guests residing at our 1-acre property.
- Legal Compliance: To comply with all applicable local and international laws, including the mandatory registration of guests with the Pahalgam local authorities and the Department of Tourism.
- Marketing and Personalization: To provide you with tailored advertisements and offers regarding our riverside bonfires, trekking excursions, and seasonal discounts.
4. DISCLOSURE AND SHARING OF PERSONAL INFORMATION
We do not sell your personal data for monetary consideration. However, we may share your information with the following categories of third parties:
- Service Providers: External vendors who perform functions on our behalf, such as payment gateways, website hosting, data analysis, and IT infrastructure.
- Travel and Activity Partners: Independent third-party providers for rafting, sightseeing, or SXR Airport transfers that you request through our front desk.
- Legal Authorities: Government bodies, law enforcement, or courts when legally required, such as in response to a subpoena or to protect the safety of our guests.
- Corporate Successors: A potential buyer or successor entity in the event of a merger, reorganization, or sale of hotel assets.
5. GLOBAL PRIVACY RIGHTS AND CHOICES
Depending on your jurisdiction, you may have the following rights regarding your Personal Information:
- Right to Access/Know: You may request a report on the categories and specific pieces of Personal Information we have collected about you.
- Right to Delete: You have the right to request the deletion of your data, subject to legal retention requirements (e.g., tax records or police logs).
- Right to Correct: You may request that we rectify inaccurate or incomplete personal information.
- Right to Opt-Out: You have the right to direct us not to share your information for cross-context behavioral advertising.
- Non-Discrimination: We will not deny services or provide a different level of quality if you choose to exercise your privacy rights.
6. COOKIE AND TRACKING TECHNOLOGY POLICY
Our website utilizes cookies (small text files stored on your device) to enhance user experience:
- Necessary Cookies: Essential for the booking engine and secure payment processing.
- Performance Cookies: Used to analyze how visitors navigate our site, helping us improve our gallery and facility descriptions.
- Advertising Cookies: Used to deliver relevant offers based on your interest in Pahalgam tourism.
User Control: You can manage your preferences at any time via your browser settings. Note that disabling necessary cookies may impair the booking functionality.
7. DATA RETENTION AND SECURITY MEASURES
We retain Personal Information for as long as is necessary to fulfill the purposes for which it was collected, including the satisfaction of legal, accounting, or reporting requirements. We employ industry-standard administrative, technical, and physical safeguards (such as SSL encryption) to protect your data from unauthorized access or disclosure. However, please be advised that no method of transmission over the internet is 100% secure.
8. CHILDREN'S PRIVACY
While Insta Suites is a family-oriented resort, our online services are not intended for direct use by minors under the age of 18. We do not knowingly collect Personal Information from children under the age of 13.
9. CONTACT AND GRIEVANCE REDRESSAL
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us at:
Hotel Name: Insta Suites
Address: Pahalgam rafting point, Movera, Pin: 192126, Pahalgam, J&K.
Email: [email protected]
Mobile Number: 9086124128 | 9070124128
